Learning Outcomes

Understanding Root Cause Analysis (RCA)

Guiding Principles and Root Cause Types

Overview of the RCA Procedure

Lesson Summary

The 5 Whys Method

Cause and Effect (Fishbone) Diagrams

Supporting Tools for RCA

Planning and Executing an RCA Investigation

Confirming and Prioritising Root Causes

Implementing and Sustaining Corrective Actions

Root Cause Analysis Tools and Techniques - Assessment

Acquire skills and tools for effective root cause analysis to simplify problem-solving with this free online course.

Root Cause Analysis Tools and Techniques

While problem-solving approaches differ depending on the issue, root cause analysis tools and techniques apply across a wide range of challenges, making solutions more effective. This course covers essential tools, methods, and strategies to identify, analyse, and resolve problems. This course was reviewed and approved by Teodorico Mayo Jr, Lead Auditor and Quality Management Specialist. Enrol today to build skills for lasting solutions.

10 Best Critical Thinking Courses for 2026: From Problems to Decisions

2U/edX Implements Another Round of Layoffs Amid Ongoing Financial Struggles

Why Coursera Stock Dropped by 20%

Inside the Coursera-Udemy Deal: Three Bids, Two Years and a Rival Suitor

Exploring edX’s “Final” Tax Returns: Revenue Surges, Losses Mount, and Contributions Decline

Class Action: 50,000 Seek Payouts, Costing Coursera, Udemy Millions

Chasing 100M Daily Users, Duolingo Reconsiders Ads, Paying Influencers, and Its Most Expensive Plan

900+ Open University Free Certificates

From Zero to Cybersecurity Analyst: How Google’s Certificate Can Launch Your Career

10,000+ Free Courses from Tech Giants: Learn from Google, Microsoft, Amazon, and More

Unlock 800+ Free Certificates: Master Tech & Soft Skills with CodeSignal Learn

2022 Year in Review: The “New Normal” that Wasn’t

Udacity’s 2021: Year in Review

6,000+ Online Courses from California Community Colleges: A New Search Tool by Class Central

Boost Your AI Confidence with Google’s Course

The Business of Online Education: A Deep Dive Into Coursera’s Financials